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Reflections on 2025: Challenge, change and growth at Opencast

Social Impact & Sustainability

People & Culture

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Opencast’s Chief Executive Tom Lawson reflects on a year of challenge, change and growth, from tough decisions to renewed momentum and purpose-led progress.

What a year

2025 has asked a lot of our business and our people. It has undoubtedly been my most challenging year as CEO of Opencast.

I want to start by saying thank you. Thank you to our clients, for continuing to trust us to support you in delivering critical services that impact millions of people across the UK (and beyond). Thank you to our people, for the commitment, creativity, and sheer determination that have carried us through a year of disruption, change, and, ultimately, ending in a quarter of record growth. And thank you to our partners, with whom we collaborate and at times compete, but ultimately all contribute to the delivery of meaningful impact through the services we provide.

Our purpose at Opencast is simple: to make life better through the power of people and technology. In a year filled with global and market disruption, I’m always proud of the resilience, skill and generosity of our people, which has allowed us to finish the year on a high and continue to embody this purpose.

Tom Lawson standing on a stage under dramatic blue and purple lighting, wearing a light blue button‑up shirt. They are positioned near a lectern and microphone stand, holding their hands together as if mid‑talk. The dark background and spotlighting suggest a live presentation or speech at a professional event or conference.
Tom Lawson standing on a stage under dramatic blue and purple lighting, wearing a light blue button‑up shirt. They are positioned near a lectern and microphone stand, holding their hands together as if mid‑talk. The dark background and spotlighting suggest a live presentation or speech at a professional event or conference.

Navigating a tough start

We came into 2025 on the back of a difficult end to 2024. Despite strong pipeline momentum, several pieces of work we had won didn’t start, and others ended unexpectedly. This created a really challenging operating environment, with revenue and profitability impacted, but we took the decision to maintain headcount and protect jobs, despite the financial implications.

Through the first quarter of 2025, we focused on working with our clients to kick start the won projects and ramp-up delivery. It was a huge team effort and hard work paid off - we exceeded our Q1 budget, but we knew Q2 would be more challenging.

Headwinds and hard choices

In Q2 and Q3, cost pressures mounted with Employer National Insurance Contribution changes and further day-rate compression across large parts of the market. Procurement behaviours added complexity, with delays to bid outcomes and project start dates. Matching capability to work and forecasting became harder than ever.

These were difficult months. We took the decision to re-evaluate our operating model and Core Function structures to bring our cost base in line with gross margin levels. To set the foundation for sustainable growth and build resilience for future economic shocks, we said goodbye to some very good people who have contributed significantly to Opencast and who will be dearly missed. I want to recognise and thank them again for their contribution.

After the summer, we continued to refine our operating model and form new teams to rebuild momentum and strengthen delivery.

Strengthening foundations

These changes were not just about operating more efficiently, but about operating more effectively to deliver greater impact for our clients. During this period, we achieved ISO 20000 certification, sharpening our service management capability.

We were also accredited as a Disability Confident Employer (Level 2), reinforcing our commitment to inclusion and to building a workplace where disabled people are supported, valued and able to do their best work.

We refreshed our employee benefits, expanding the health cash plan to everyone, introducing a buy-holiday option for greater flexibility and adding carer’s leave in response to internal feedback. Our policies were overhauled, with our values further codified into practical commitments and clearer guidance for all.

We also advanced our governance maturity, adding two new members to our Supervisory Board and establishing our Strategic Leadership Group to ensure teams have the right structures and support to drive meaningful change.

And we continued to live our purpose. Our pro and low bono work continues to build momentum with more projects this year, including work with organisations such as the Turing Trust and Reboot the Future where we leverage our expertise to support social causes or community needs. These initiatives foster skill development, bolster communities, and reinforce the importance of purpose. Our commitment in this area will expand as we continue to grow, supporting impact-led organisations and furthering our participation in the ‘tech for good’ movement.

Opencast leadership group standing together outdoors on a brick‑paved area in front of a covered entrance to a stately building. The group is arranged in a loose line, dressed in smart‑casual clothing including shirts, jumpers, jeans, and coats. Stone columns and a wooden doorway frame the background, suggesting a formal venue such as a hotel or conference location. The scene has the feel of a team or group photo taken during an organised off‑site or work event.
An overhead, wide‑angle photograph of a very large group of people gathered closely together indoors, looking up toward the camera. Many are wearing lanyards and name badges, suggesting a conference or company event. The group fills an open atrium‑style space with patterned flooring and surrounding walls, creating a strong sense of scale, energy, and community.

Breaking new records

In Q4, we experienced the fastest rate of growth in our history as client demand finally unlocked. We’ve ramped-up consultant recruitment rapidly, to take our total permanent headcount to 503, including new hires across Newcastle, London and Leeds. Beyond our permanent workforce, our reach now extends to more than 640 people through our network of trusted associates and partners, enabling us to deliver greater impact for clients on a wide range of projects.

Achieving this in such a short time was a huge team effort, from our talent engagement team working at pace, to our interviewing community selecting the right candidates, and our allocation and mobilisation teams partnering with clients to manage onboarding.

This work, combined with the solid foundations built earlier in the year, means we are on track to end 2025 with record revenue of over £50m and a robust foundation to deliver stronger revenue and EBITDA performance in 2026.

Remembering our colleagues

In recent weeks, we have also experienced the devastating loss of two employees who chose to call Opencast home. The loss of Jake Powell in November and Adenike Idowu in December is still raw for many of us who had the pleasure of knowing them.

Jake had only been with us a few months as a Business Analyst, but he had already made a significant positive impact in the company. His People Experience Partner, Practice Lead and I attended his funeral earlier in the month and it was clear that Jake was a very special young man who touched lives through his personal and professional life. He will be dearly missed by his family and by everyone who knew him at Opencast and across the industry.

Adenike had been with us for over four years, contributing to numerous projects, including at HMRC and the NHS as a Senior Agile Delivery Manager. In addition to her core role, she was an active part of our EmbRace Employee Resource Group, the Opencast Choir, and our Black History Month celebrations to name but a few. Above all, she was a wonderful human being whose kindness, commitment and energy touched everyone who knew her.

As Joe Strummer of The Clash expressed in both song, and is written in our company handbook ‘Don’t Step Over the Milk’,: “Without people, you’re nothing.” Jake’s and Adenike’s deaths are a stark reminder of just how precious life is, and how much every individual in this company brings, personally and professionally, to the rich tapestry of humanity at Opencast. I hope that our continued collective commitment to building a company in that image can be a fitting tribute to them both.

A personal thank you

Someone else who embodies that commitment to our people and culture is Cate Kalson, who will leave us at the end of the year — a great friend, mentor and role model to so many at Opencast. Her encouragement thought leadership and wisdom have helped shape careers and inspired countless people. I want to say a personal thank you to Cate for all that she has contributed over the last four years, and I wish her all the very best for the next chapter of her career.

An audience seated in rows at a large indoor event, viewed from behind, facing a stage with a large presentation screen. The screen displays a “Certified B Corporation” logo alongside text stating that Opencast meets high standards of social and environmental impact. Stage lighting rigs and truss structures frame the screen, and the surrounding space resembles a conference or award‑style venue. The scene conveys a formal announcement or presentation during a professional gathering.

Plans for 2026

Across 2025, we continued to bid for new work directly and with trusted partners. These wins have resulted in new engagements with the Home Office and Foreign, Commonwealth & Development Office as well as growth at Department for Work and Pensions, His Majesty’s Revenue & Customs, Ministry of Justice, Department for Education, NHS England and NHS Business Services Authority.

We were also named on the highly strategic Crown Commercial Service Technology Services 4 (TS4) framework. This strengthens our position as a trusted technology partner for public sector organisations.

Looking ahead, we expect continued growth in 2026 as we extend our reach and take on challenging projects with new and diverse clients and partners. We’re still hiring across user-centred design, software development, quality assurance, data and business analysis, product delivery and architecture. If you or someone you know is interested, please visit our careers page.

In 2026, we will be focusing on delivering the strategic wins secured this year while balancing sustainable growth, profitability and impact — supporting our ambition to be recognised as the UK’s leading purpose-driven technology consultancy.

Closing thoughts

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© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales

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