Blog

More than just child’s play: partnering with The Alnwick Garden

Social Impact & Sustainability

Authors
Two people seated side by side during an indoor discussion or panel event. One person is wearing a blue checkered shirt and is slightly turned toward the other, holding their hands together in their lap. The other person is wearing a red top with a white polka‑dot pattern. A dark backdrop and event signage are visible behind them, suggesting a professional talk or community discussion setting.

Agile Delivery Management Lead

Opencast joined forces last year with The Alnwick Garden to help it evaluate the impact of its showcase Lilidorei play project – and to develop an innovation framework to help Alnwick boost both its financial performance and impact. How did our agile approach to the project help? And what can others looking to innovate learn?

What happens when curiosity and a common vision for communities come together? What’s the best approach to ensure that lessons are learned – and why does the approach matter? These questions were front of mind when an Opencast team embarked on a ground-breaking partnership last year with the charitable trust that runs the Northumberland-based Alnwick Garden

Our partnership with The Alnwick Garden has helped the organisation to evaluate Lilidorei – the world's largest play structure – which opened to the public in 2023. The partnership has led to the development of an innovation framework designed to help The Alnwick Garden boost its financial performance and grow its impact on the community. 

Two people outdoors in a landscaped garden area with trimmed hedges, a large grassy lawn, and a fountain in the background.
Two people outdoors in a landscaped garden area with trimmed hedges, a large grassy lawn, and a fountain in the background.
Tiered water feature in a landscaped garden, surrounded by neatly trimmed green hedges and trees under a blue sky.
Tiered water feature in a landscaped garden, surrounded by neatly trimmed green hedges and trees under a blue sky.

What is The Alnwick Garden and Lilidorei?

The Alnwick Garden is a modern ‘garden for everyone’ created in 2001 by the Duchess of Northumberland. Its mission is to keep ‘the community at its heart’. Owned and run by the Alnwick Garden Trust (a registered charity), the garden offers a unique and immersive connection with nature through its diverse collection of plants, interactive features and commitment to sustainability. 

Alnwick’s new centrepiece attraction, Lilidorei, is a magical, immersive play village designed to spark imagination and wonder in children and adults alike. Nestled within the grounds of the Alnwick Garden, Lilidorei was the vision of the Duchess of Northumberland, who wanted to create a unique, story-led experience unlike anything else in the world.  

The Lilidorei concept centres around a mythical world of clans, storytelling and adventure, brought to life through intricate design and fantastical play structures. The project was over seven years in the making, with construction itself lasting around two years.  

How did our partnership come about?

Lilidorei may not be the first kind of project that comes to mind when you think about a tech consultancy like Opencast – but a happy coincidence of people and purpose made our partnership a great fit. Opencast is a purpose-driven B Corp and has committed to supporting non-profits to help them increase the positive impact they have on communities. 

Our initial connection was made through Cate Kalson, Opencast's Chief People & Operations Officer, who also sits on the board of The Alnwick Garden as a trustee. An initial meeting with the organisation sparked a discussion about Lilidorei and the potential to innovate.  

We believed that Opencast could support Alnwick by bringing in additional insight and expertise to help the team capture the lessons from the Lilidorei project – and help build its ability to explore new ideas. 

When organisations go through change, one area that’s often overlooked is a clear evaluation of progress made to date and how the change will align to the goals of the organisation. Without this kind of reflection, there’s a risk that future decisions and delivery can drift away from the organisation’s strategic direction and objectives.  

This offered an opportunity for Opencast to support The Alnwick Garden to evaluate the Lilidorei experience and help it lay foundations by capturing learnings and exploring future opportunities. In helping its clients deliver, Opencast has a deep understanding and experience of agile ways of working, with continuous learning and improvement at the heart of projects. We knew this could benefit The Alnwick Garden. 

How did we work together to learn from the project?

The leadership of Mark Brassell, Chief Executive at The Alnwick Garden, helped to establish buy-in to the partnership, suggesting that Opencast could run a "lessons learned exercise" and then explore how the in-house team could improve its approach to innovation in future.  

We needed to ensure that we understood The Alnwick Garden’s needs and what they wanted to achieve overall.  

To help, the team shared the complexities of the project over its two-and-half-year journey and highlighted the challenge of finding enough time to reflect on the work that had been done to date before moving to the next stage. 

We wanted to deepen our understanding of the project – and used open questions to help us discover. We applied retrospective formats, using facilitation methods such as liberating structures, silent inputs, group discussions, ideation and affinity sorting. We also knew that it would be crucial to create a psychologically safe environment for people to share their experiences and learnings, given the diverse range of stakeholders who would participate. 

We worked together to set out the key phases of the project’s lifecycle and asked the team to map out the Lilidorei journey – documenting each stage and identifying the stakeholders involved in each stage and across the entire project. 

This allowed the team to reflect on their past innovations and explore ways to strengthen their approach to innovation in the future. We knew this would help them understand the background of the Lilidorei concept and process, which could help inform their strategies for innovation in future. 

Group of people seated around a table with laptops during a workshop, facing a large screen displaying a grid of colored cells in a bright glass-walled room.

How did we structure our approach?

Our initial project team was widened, adding strategic expertise and purpose-driven change perspectives. We added agile delivery management expertise, particularly through Opencast’s Senior Agile Delivery manager Linda Lambert, who supported the retro process. 

We facilitated an in-person workshop, as well as one-to-one interviews with those unable to attend – and compiled the insights from both to inform the overall evaluation. 

To build a complete understanding of Lilidorei’s initial vision and development, we included stakeholder perspectives – importantly among them the Duchess of Northumberland, who shared her initial vision for Lilidorei and its development from concept to completion.   

Analysing and evaluating the outputs

Linda and I collaborated on a complex analysis of session outputs, processing thousands of data points from interviews and workshop into a single artefact.  

Staying aligned to the Alnwick team throughout the evaluation was essential. So we checked in with Mark Brassell throughout the evaluation to ensure that the style and approach fitted the organisation’s needs.  

With the analysis complete, we presented our findings and full evaluation to the project team. We worked together on iterations of the report, reaching a point where both parties were confident in it. We then handed it over to Mark to present to his finance and audit committee, then Alnwick’s board of trustees.

Outcomes and overall findings

The evaluation of Lilidorei – from initial concept through to day-to-day operations - pulled out key questions around how the Alnwick Garden could approach innovation, along with capturing key lessons, surfacing valuable stakeholder insights and insights for future Lilidorei developments.  

By applying agile thinking and prioritising reflection, The Alnwick Garden is now better equipped to build on Lilidorei’s success and embed a culture of innovation that supports its mission and long-term sustainability.  

Reflecting on the final report, Mark Brassell concluded thata massive amount of learning was captured brilliantly. The whole team really enjoyed the face-to-face session. It was a reunion of sorts and the way Mark Hall set the scene and managed the phases was excellent. One key moment was dealing with the nervousness around the information and how it was to be shared. Mark handled this really well and after that everyone opened up. The interviews conducted by Linda also extracted the right information and overall report is succinct with the key themes easy to digest.” 

The partnership and subsequent report led to further pro bono work by Opencast with the in-house team to co-create a bespoke innovation framework for The Alnwick Garden. Read more in our case study. 

Blooming cherry blossom trees in a park with wooden frames and green grass dotted with yellow flowers under a clear sky.

Related Content

Blog post

Tom Lawson standing on a stage under dramatic blue and purple lighting, wearing a light blue button‑up shirt. They are positioned near a lectern and microphone stand, holding their hands together as if mid‑talk. The dark background and spotlighting suggest a live presentation or speech at a professional event or conference.
Reflections on 2025: Challenge, change and growth at Opencast

Opencast’s Chief Executive Tom Lawson reflects on a year of challenge, change and growth, from tough decisions to renewed momentum and purpose-led progress.

Social Impact & Sustainability

|

People & Culture

|

Learning & Development

Read more

Blog post

Tom Lawson standing on a stage under dramatic blue and purple lighting, wearing a light blue button‑up shirt. They are positioned near a lectern and microphone stand, holding their hands together as if mid‑talk. The dark background and spotlighting suggest a live presentation or speech at a professional event or conference.
Reflections on 2025: Challenge, change and growth at Opencast

Opencast’s Chief Executive Tom Lawson reflects on a year of challenge, change and growth, from tough decisions to renewed momentum and purpose-led progress.

Social Impact & Sustainability

|

People & Culture

|

Learning & Development

Read more

Blog post

I was Opencast’s first secondee into government – here’s how it went

This summer, Senior Enterprise Architect Paul Crisp became the first Opencast employee to complete a secondment into government through the Civil Service Digital Secondment Programme – after spending a year at National Savings and Investments (NS&I). He describes his experiences, including the challenges, opportunities and lessons he’s learned.

IT Architecture

|

Government

Read more

Blog post

I was Opencast’s first secondee into government – here’s how it went

This summer, Senior Enterprise Architect Paul Crisp became the first Opencast employee to complete a secondment into government through the Civil Service Digital Secondment Programme – after spending a year at National Savings and Investments (NS&I). He describes his experiences, including the challenges, opportunities and lessons he’s learned.

IT Architecture

|

Government

Read more

Blog post

Two people standing on stage in front of a dark backdrop with colorful accents; one is holding a microphone, and the other stands near a laptop on a podium.
Agentic AI: opportunities and challenges – and how to navigate them responsibly

Agentic AI represents a significant leap beyond traditional automation. These ‘digital coworkers’ are proactive, goal-oriented assistants – and the technology has profound implications across industry, with the potential to transform services by working in real-time, 24/7. The adoption of agentic AI also introduces a new set of challenges – with rapid evolution of the technology outpaces regulatory frameworks, careful consideration is needed of ethical, legal and operational risks. the emerging opportunities, challenges and approaches to best practice in this space? 

Data & AI

Photo of Marianne O'Loughlin in a blue dress standing in a hallway smiling and looking off to the side of shot

Read more

Blog post

Two people standing on stage in front of a dark backdrop with colorful accents; one is holding a microphone, and the other stands near a laptop on a podium.
Agentic AI: opportunities and challenges – and how to navigate them responsibly

Agentic AI represents a significant leap beyond traditional automation. These ‘digital coworkers’ are proactive, goal-oriented assistants – and the technology has profound implications across industry, with the potential to transform services by working in real-time, 24/7. The adoption of agentic AI also introduces a new set of challenges – with rapid evolution of the technology outpaces regulatory frameworks, careful consideration is needed of ethical, legal and operational risks. the emerging opportunities, challenges and approaches to best practice in this space? 

Data & AI

Photo of Marianne O'Loughlin in a blue dress standing in a hallway smiling and looking off to the side of shot

Read more

© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales

About

Services

Clients

Insights

Careers