Opencast

Blog post

Why public sector transformation needs to shift from siloed change to ecosystem transformation

In this blog, Opencast Senior Service Designer Dr Angela Orviz reflects on her presentation at SDinGov 2026, exploring why service designers need a deeper understanding of data and analytics ecosystems. She discusses the shift from siloed transformation to ecosystem thinking, the challenges of data transformation in government, and the role service design can play in supporting more strategic decision-making.

UCD

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Government

Blog post

Person using an AI chatbot on a smartphone.

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

In this blog, Emily Allinson, Head of Capability Development at Opencast, explores the impact of new technology on citizens, the changing nature of their experiences, and the implications for how they engage with government. It takes a forward-looking view, based on the assumption that current trends continue and citizens increasingly turn to AI first when accessing government services and information.

Government

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Data & AI

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UCD

Blog post

People seated around a table during a collaborative workshop or meeting. One person in the foreground is out of focus, while another participant sits at the table with a takeaway coffee cup and drink can visible. The setting is an informal office or meeting space with dark walls and framed artwork in the background.

Connecting policy, delivery and user needs to deliver better public services

In this blog, Juliet Kampasi, Service Design Lead at Opencast, and Ishika Mukherjee, Lead User Researcher, explore why bringing policy, delivery and user needs closer together is essential for creating better public services. Drawing on their experience across government transformation programmes, they discuss how embedding user-centred design earlier in the policy process can help organisations reduce uncertainty, make more informed decisions and deliver services that better meet the needs of citizens and businesses.

UCD

|

Government

More Blogs

Press release

Attendees gather in a venue around a large presentation screen displaying “Progress Under Pressure: Health,” a report exploring diversity and inclusion in senior health sector roles. The screen features Castle Peak Group and Opencast branding and a photo of a participant at an event, with audience members visible in the foreground.

Region’s NHS leaders urged to accelerate diversity in boardrooms

A new report, commissioned to explore diversity within the north east health sector, argues that shifting health services from hospitals to communities will only work if those communities are fully represented on boards and leadership teams.

Press release

A person stands indoors in a warmly lit room, wearing a dark jacket and facing the camera. Behind them is a modern seating area with a green upholstered chair, a floor lamp, patterned wall art, and a red-framed glass partition, creating a cozy, contemporary interior.

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Jen Blundell, who brings years of leadership experience in digital roles and public service organisations, has joined Newcastle-headquartered Opencast as the company’s new Chief Capabilities and People Officer.

Press release

Arial photo of a large group of the Opencast team standing together smiling at the camera

Opencast surpasses 500 employees and secures a place on Crown Commercial Service TS4 framework

Independent technology consultancy Opencast has grown beyond 500 employees and secured a place on Crown Commercial Service Technology Services 4 (TS4) framework, marking a significant milestone in the company’s continued UK expansion.

More Press Release

Blog post

Why public sector transformation needs to shift from siloed change to ecosystem transformation

In this blog, Opencast Senior Service Designer Dr Angela Orviz reflects on her presentation at SDinGov 2026, exploring why service designers need a deeper understanding of data and analytics ecosystems. She discusses the shift from siloed transformation to ecosystem thinking, the challenges of data transformation in government, and the role service design can play in supporting more strategic decision-making.

UCD

|

Government

Blog post

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

In this blog, Emily Allinson, Head of Capability Development at Opencast, explores the impact of new technology on citizens, the changing nature of their experiences, and the implications for how they engage with government. It takes a forward-looking view, based on the assumption that current trends continue and citizens increasingly turn to AI first when accessing government services and information.

Government

|

Data & AI

|

UCD

Blog post

Connecting policy, delivery and user needs to deliver better public services

In this blog, Juliet Kampasi, Service Design Lead at Opencast, and Ishika Mukherjee, Lead User Researcher, explore why bringing policy, delivery and user needs closer together is essential for creating better public services. Drawing on their experience across government transformation programmes, they discuss how embedding user-centred design earlier in the policy process can help organisations reduce uncertainty, make more informed decisions and deliver services that better meet the needs of citizens and businesses.

UCD

|

Government

More Blogs

Press release

Region’s NHS leaders urged to accelerate diversity in boardrooms

A new report, commissioned to explore diversity within the north east health sector, argues that shifting health services from hospitals to communities will only work if those communities are fully represented on boards and leadership teams.

Press release

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Jen Blundell, who brings years of leadership experience in digital roles and public service organisations, has joined Newcastle-headquartered Opencast as the company’s new Chief Capabilities and People Officer.

Press release

Opencast surpasses 500 employees and secures a place on Crown Commercial Service TS4 framework

Independent technology consultancy Opencast has grown beyond 500 employees and secured a place on Crown Commercial Service Technology Services 4 (TS4) framework, marking a significant milestone in the company’s continued UK expansion.

More Press Release

Blog post

Why public sector transformation needs to shift from siloed change to ecosystem transformation

In this blog, Opencast Senior Service Designer Dr Angela Orviz reflects on her presentation at SDinGov 2026, exploring why service designers need a deeper understanding of data and analytics ecosystems. She discusses the shift from siloed transformation to ecosystem thinking, the challenges of data transformation in government, and the role service design can play in supporting more strategic decision-making.

UCD

|

Government

Blog post

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

In this blog, Emily Allinson, Head of Capability Development at Opencast, explores the impact of new technology on citizens, the changing nature of their experiences, and the implications for how they engage with government. It takes a forward-looking view, based on the assumption that current trends continue and citizens increasingly turn to AI first when accessing government services and information.

Government

|

Data & AI

|

UCD

More Blogs

Press release

Region’s NHS leaders urged to accelerate diversity in boardrooms

A new report, commissioned to explore diversity within the north east health sector, argues that shifting health services from hospitals to communities will only work if those communities are fully represented on boards and leadership teams.

Press release

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Jen Blundell, who brings years of leadership experience in digital roles and public service organisations, has joined Newcastle-headquartered Opencast as the company’s new Chief Capabilities and People Officer.

More Press Release

Latest news and ideas

Why public sector transformation needs to shift from siloed change to ecosystem transformation

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

Connecting policy, delivery and user needs to deliver better public services

Region’s NHS leaders urged to accelerate diversity in boardrooms

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Opencast surpasses 500 employees and secures a place on Crown Commercial Service TS4 framework

Why public sector transformation needs to shift from siloed change to ecosystem transformation

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

Connecting policy, delivery and user needs to deliver better public services

Region’s NHS leaders urged to accelerate diversity in boardrooms

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Opencast surpasses 500 employees and secures a place on Crown Commercial Service TS4 framework

Why public sector transformation needs to shift from siloed change to ecosystem transformation

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

Region’s NHS leaders urged to accelerate diversity in boardrooms

Opencast appoints Jen Blundell as Chief Capabilities and People Officer

Our Publications

Progress Under Pressure: Health

How user-centred design helps in healthcare

Opencast's good practice guide sets out how user-centred design (UCD) can help in healthcare, and offers eight prompts for those looking to apply a UCD mindset to their teams.

Progress Under Pressure: Health

How user-centred design helps in healthcare

Opencast's good practice guide sets out how user-centred design (UCD) can help in healthcare, and offers eight prompts for those looking to apply a UCD mindset to their teams.