Establishing a user’s identity and access rights is a fundamental capability of any IT system, underpinning secure permissions, reliable records, and optimising user experience. In this blog, Paul Crisp, an Enterprise Architect at Opencast, explores the importance of bringing a holistic service design mindset to Customer Identification and Access Management (CIAM).

If you’ve ever spoken to someone at Opencast, you may have heard the phrase “People Success.” It’s in my job title, it’s the name of our team, and it’s something we talk about a lot internally. But it’s also a question I’m asked regularly: “What actually is People Success?” The short answer is that People Success is how we enable our people to build their skills and progress their careers at Opencast. The longer answer is even more interesting.

Artificial Intelligence (AI) is rapidly changing how analysis decision-making, and delivery happen, but it cannot replace human judgement, empathy, or ethical responsibility. Here Opencast Business Analyst (BA) Olawumi Joy Oladeji explores how Business Analysts (BAs) and Data Performance Analysts (DPAs) can use AI responsibly while maintaining trust and accountability to deliver better outcomes, particularly in complex, regulated environments such as government.