User-centred design (UCD) is vitally important in helping healthcare organisations to understand what people need and want from health services before they start to build them. The NHS’s UCD capabilities and ever-developing maturity is helping build its understanding of those needs. We also know that challenges remain. 

Our good practice guide, grounded in Opencast’s knowledge of what works in UCD for the public sector, allows us to offer eight prompts for those working in healthcare looking to apply a UCD mindset to their teams.