Do you want to use service design to make systems simpler, fairer and more effective? 

Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another? 

As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.

The role  

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.  

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.  

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.  

Essential experience  

To succeed in this role you need experience of working as a Service Designer across a range of complex projects. 

In your CV and the interview, please show how you have:  

• Analysed and synthesised complex information into actionable insights, needs and recommendations 

• Conveyed complex information using storytelling techniques  

• Designed artefacts to evidence existing and new service systems and experiences 

• Designed prototypes to test new service concepts 

• Designed and facilitated workshops and co-design sessions  

• Helped clients see the value of the design process  

• Clearly and diplomatically articulated tensions between technical, business and user needs. 

• Designing to government service standards  

• The GDS assessment process  

• Working in agile delivery teams 

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.   

In the interview, please show how you have: 

• Built trust and developed strong working relationships with stakeholders  

• Respectfully and effectively challenged decisions or solutions you don’t agree with 

• Planned your own tasks, in order to achieve the objectives of your project. 

In the interview we’ll ask you to present a piece of work which demonstrates this experience.  

We’ll also ask you questions based around these topics.   

Rate 

£500pd Inside IR35  

Where you’ll work 

This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.

We include you 

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.   

 Interview 

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to know more?  

Visit our website or email careers@opencastsoftware.com