Agentic AI represents a significant leap beyond traditional automation. These ‘digital coworkers’ are proactive, goal-oriented assistants – and the technology has profound implications across industry, with the potential to transform services by working in real-time, 24/7. The adoption of agentic AI also introduces a new set of challenges – with rapid evolution of the technology outpaces regulatory frameworks, careful consideration is needed of ethical, legal and operational risks. the emerging opportunities, challenges and approaches to best practice in this space? 

Opencast has been developing practical accessibility research training for its user research team. Here we explain how the initial training has worked, what we have found out – and the impact it has had so far on our work with clients.