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A person standing against a plain, light‑coloured wall in a relaxed, confident pose, with both hands in the pockets of high‑waisted blue jeans. They are wearing a black long‑sleeved blouse patterned with small, colourful motifs. Their long, wavy auburn hair falls over their shoulders. The image is softly lit and framed from mid‑thigh upwards, giving a clean, editorial‑style portrait suitable for a profile or team page.
A person standing against a plain, light‑coloured wall in a relaxed, confident pose, with both hands in the pockets of high‑waisted blue jeans. They are wearing a black long‑sleeved blouse patterned with small, colourful motifs. Their long, wavy auburn hair falls over their shoulders. The image is softly lit and framed from mid‑thigh upwards, giving a clean, editorial‑style portrait suitable for a profile or team page.

Juliet Kampasi

Juliet Kampasi

Lead Service Designer

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Juan Sebastián Sánchez

Juan Sebastián Sánchez

Senior Service Designer

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Ishika Mukherjee

Ishika Mukherjee

Lead User Researcher

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Andrew McMurray

Andrew McMurray

Director of Design & Delivery Capability​

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A person wearing a dark jacket stands in a warmly lit lounge-style room with geometric artwork on the wall, a lamp, and a chair with an orange cushion.
A person wearing a dark jacket stands in a warmly lit lounge-style room with geometric artwork on the wall, a lamp, and a chair with an orange cushion.

Jen Blundell

Jen Blundell

Chief Capabilities & People Officer

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Photo of Ute, smiling at the camera wearing and orange shirt over and red top

Ute Schauberger

Ute Schauberger

Practice Lead

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Andrew McMurray

Director of Design & Delivery Capability​

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Juan Sebastián Sánchez

Senior Service Designer

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Ishika Mukherjee

Lead User Researcher

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A person standing against a plain, light‑coloured wall in a relaxed, confident pose, with both hands in the pockets of high‑waisted blue jeans. They are wearing a black long‑sleeved blouse patterned with small, colourful motifs. Their long, wavy auburn hair falls over their shoulders. The image is softly lit and framed from mid‑thigh upwards, giving a clean, editorial‑style portrait suitable for a profile or team page.
A person standing against a plain, light‑coloured wall in a relaxed, confident pose, with both hands in the pockets of high‑waisted blue jeans. They are wearing a black long‑sleeved blouse patterned with small, colourful motifs. Their long, wavy auburn hair falls over their shoulders. The image is softly lit and framed from mid‑thigh upwards, giving a clean, editorial‑style portrait suitable for a profile or team page.

Juliet Kampasi

Lead Service Designer

Connect on

A person wearing a dark jacket stands in a warmly lit lounge-style room with geometric artwork on the wall, a lamp, and a chair with an orange cushion.
A person wearing a dark jacket stands in a warmly lit lounge-style room with geometric artwork on the wall, a lamp, and a chair with an orange cushion.

Jen Blundell

Chief Capabilities & People Officer

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Photo of Ute, smiling at the camera wearing and orange shirt over and red top
Photo of Ute, smiling at the camera wearing and orange shirt over and red top

Ute Schauberger

Practice Lead

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Designing change with care

Complex services need joined-up design

We work with users, practitioners and delivery teams to understand the whole service, challenge assumptions and turn insight into practical improvements.

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Blog

Connecting policy, delivery and user needs to deliver better public services

In this blog, Juliet Kampasi, Service Design Lead at Opencast, and Ishika Mukherjee, Lead User Researcher, explore why bringing policy, delivery and user needs closer together is essential for creating better public services. Drawing on their experience across government transformation programmes, they discuss how embedding user-centred design earlier in the policy process can help organisations reduce uncertainty, make more informed decisions and deliver services that better meet the needs of citizens and businesses.

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Blog

The data & analytics ecosystem behind public services

Ahead of her SDinGov session, The Data and Analytics Ecosystem: The Hidden Layer of Service Transformation (24 September, 2pm), Dr Angela Orviz explores why service designers need to understand the data and analytics ecosystems that underpin public services and previews the themes that will be discussed during the talk.

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Blog

When AI Becomes the Front Door to Government: Rethinking Digital Services for Changing Citizen Behaviour

In this blog, Emily Allinson, Head of Capability Development at Opencast, explores the impact of new technology on citizens, the changing nature of their experiences, and the implications for how they engage with government. It takes a forward-looking view, based on the assumption that current trends continue and citizens increasingly turn to AI first when accessing government services and information.

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Designing change with care

Complex services need joined-up design

We work with users, practitioners and delivery teams to understand the whole service, challenge assumptions and turn insight into practical improvements.

Designing change with care

Complex services need joined-up design

We work with users, practitioners and delivery teams to understand the whole service, challenge assumptions and turn insight into practical improvements.