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Researcher undertakes COVID-19 project

Apr 1, 2020

Newcastle-based researcher Dr Miriam Boyles is conducting research into experiences of everyday life during the coronavirus pandemic for a podcast. 

Dr Miriam Boyles is exploring different experiences recounted through diary studies and interviews from dozens of participants across the UK and further afield.  

Dr Boyles, an Anthropologist and User Experience Researcher, completed a degree in Social Anthropology and PhD at the University of Cambridge before becoming a Postdoctoral Research Associate at Newcastle University. She is now a Senior Research Consultant at well-respected tech company Opencast Software. 

“I wanted to capture the day-to-day experiences of people around the world and explore the effect the coronavirus is having on their lives. For the diary study, I asked people to tell me about their day, their highs and lows, who they communicated with, what they missed and what new things they were appreciating, for three consecutive days. I've found both common and contrasting experience that will make for a really interesting podcast.” said Dr Boyles. 

“I’ve finished the diary study and interviews and am now editing and putting together the recordings for the podcast. It will be less about countries and more about people and what makes life meaningful to them.” she added. 

Those who have taken part includes: a doctor working with coronavirus patients; a Northumbria Police Officer; a 90-year old woman from Devon; an English teacher in China; a primary teacher in Milan; a software designer in Romania; a museum exhibit evaluator from Dallas; a historian in Berlin and a writer from Melbourne.  

A person stands on a beach at sunset, with long hair and a patterned scarf, looking out toward the shoreline and calm water.
A person stands on a beach at sunset, with long hair and a patterned scarf, looking out toward the shoreline and calm water.
A person stands on a beach at sunset, with long hair and a patterned scarf, looking out toward the shoreline and calm water.

"It’s been really interesting to see common experiences emerge no matter where the interviewees are from"

Common experiences

“All the people I’ve interviewed are under lockdown of some sort and it’s been really interesting to see common experiences emerge no matter where the interviewees are from,” said Dr Boyles. 

“I’ve wanted to make a podcast for a long time but been trying to find a topic that was engaging and would be really good for radio. I love radio as a medium to share knowledge, experiences and ideas. 

“I thought the experience of the pandemic would be interesting and that other people would be interested, too. And as people don’t have the option to go out and do things I’ve found people have had more time to give to a research study than otherwise might have been the case,” said Dr Boyles. 

Dr Boyles hopes to have the podcast ready in about a fortnight. 

“One of the interesting themes that has emerged is how the phone and video chat has been used more to communicate with people who have always lived far away from each other. It’s almost as if the strangeness of this situation and the extra time it’s given people has led them to reach out more to each other,” she said. 

“In other ways, it’s also created difficult kinds of distance between people. Adults with older parents have said how difficult it is to not be able to see and help them. One father explained how he is unable to see his children as they live with their mother who he is separated from. Things like that are tough for people,” explained Dr Boyles. 

Service design capability

She joined Opencast in February with a brief to build the company’s service design capability, as well as work on client projects conducting research to inform the design of products and services. Originally from Devon, Dr Boyles moved to the region to take up a role at Newcastle University and is now settled on the north east coast. 

“This project is not part of my work at Opencast, but the company has been a great help. Founders Mike O’Brien and Charlie Hoult have taken part in the diary study and the interviews. It was great to hear their perspectives,” said Dr Boyles. 

Opencast specialises in building and running systems for global financial services, the government and key public bodies. The company is particularly known for its expertise in the field of agile methodology in software development.

One of the interesting themes that has emerged is how the phone and video chat has been used more to communicate with people who have always lived far away from each other. It’s almost as if the strangeness of this situation and the extra time it’s given people has led them to reach out more to each other

One of the interesting themes that has emerged is how the phone and video chat has been used more to communicate with people who have always lived far away from each other. It’s almost as if the strangeness of this situation and the extra time it’s given people has led them to reach out more to each other

© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales

© Opencast 2026

Registered in England and Wales