Sonia is a Service Designer with a passion for working with communities and supporting business innovation. Sonia particularly cares about doing purposeful work that has a social impact and building strong relationships grounded in psychological safety. During her time studying business management at a Scottish university, she found her passion for working with people and using a design mindset and methodologies. Facilitation, co-design and supporting people’s sense-making to improve lives through user-centred solutions are at the centre of Sonia’s practice. After working with the public sector, the third sector, in digital transformation, in art and culture, in-house and in consultancy, Sonia joined Opencast in September 2024 as a Service Design Consultant.