Rachel is a senior consultant in the user-centred design (UCD) space, specialising in interaction design. She joined Opencast in 2021, bringing experience in both the public and private sectors, leveraging data-driven design with meaningful communication with stakeholders and subject matter experts to focus on user needs. She is studying an MSc in Artificial intelligence (AI) part-time while working at Opencast to deepen her understanding of machine learning, neural networks, data processing and these technologies' social and regulatory implications. She believes in seizing the opportunities presented by new and innovative technology, but not at the expense of efficiency and balancing meaningful results or the user experience.