Services

Live services support

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Live services support

Designing, delivering, optimising

We maintain critical and complex products, platforms, and infrastructure for our clients, working collaboratively on live online support services. We design and deliver through robust and secure processes, automating where possible with a mindset that is about continuous improvement. 

Live services support

Tools and practices

We work with our clients to support and maintain live services, either by improving existing live and support services or building new ones. We focus on optimising alerting systems that enable us to pick up faults faster and identify false negatives where they arise. 

A sudden growth in demand for our online services required a rapid scale-up and a restructure of our architecture. Opencast was absolutely key to our success in managing that, with no unplanned downtime

Murray Ellender, chief executive

eConsult

Thanks and congratulations to the team for all the hard work they’ve put in...they should be so proud of themselves to deliver with such challenging timelines. It’s a turbulent time for all so to keep on track is a real achievement

Digital delivery manager

Civil Service

Opencast employees were very much part of the integrated and blended team that helped us… it was a real team effort…what’s really remarkable was that the solution was delivered in three weeks

Jacqui Leggetter, head of integration and deputy director

Department for Work & Pensions

The resilience, commitment and confidence of everyone has been incomparable. Everyone, across both the wider business and within technology involved in all elements of both the build and delivery of these projects and products have worked exceptionally hard in extraordinary times

Kirste Worland, head of applications

NHS Business Services Authority

We were delighted to receive a charity grant from Opencast. It has enabled us to continue our essential support work in providing free meals, emergency clothing, and emergency food parcels to struggling individuals and families

Rebecca Stevenson

St Vincent’s Support Centre

Opencast helped us technically assure the solutions provided by third party suppliers. Their knowledge and ability to build strong relationships with all parties significantly improved the efficiency of our group

Senior manager

NHS

Opencast worked closely with us to radically improve our service management function, allowing our staff and organisation to learn from their extensive experience

Chief technology officer

Insure the box

I love working at Opencast. The culture is amazing and the recognition the company gives for my work makes me want to push harder for our clients. I feel like I am directly responsible for the success of the company in my own way, which is nice!

Opencast team member

The company handbook, Don’t Step Over the Milk, summed it up for me. It was a great insight into the way the company thinks and operates. It trusts you to do the job, it expects you to work hard and wants you to have fun.

Opencast team member

The culture is relaxed and laid back, but everyone works hard. Everyone is smart, intelligent, but also friendly and approachable. There’s no hierarchy here, and I feel I can take ideas and suggestions to anyone, whereas in my previous job this was often more difficult.

Opencast team member

I love the fact that personal development is important here.

Opencast team member

When you land somewhere like this, the passion that other people have for what they do is so infectious that it can only help you positively.

Opencast team member

We’re a relatively small company, although we do some vital work for important clients. But we’re also a great company to work for, you very much feel part of the family.

Opencast team member

My favourite thing about working for Opencast is the freedom, and that Opencast encourages me to educate myself and spend money on my learning.

Opencast team member

Insights

Related insights

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28 September 2022

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Careers

Why not join us?

Best people experience
Work that matters
Benefits and share options
Hybrid HQ and city hubs
Diversity and inclusion
Social purpose

Opencast is growing fast. Working for us will give you the chance to develop your career a part of a diverse, ambitious and highly motivated team. Check out our vacancies...

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