New guide sets out what we do and how we do it

18 January 2022

Opencast’s much-anticipated publication, 'What we do & how we do it', is out now. Julian Blake offers an overview.

The guide, available in print and online, is designed to help potential clients and partners, as well as others considering working with us, understand how Opencast works, by setting out what we do, how we do it – and where we’ve done it already.

Across its 56 pages,'What we do & how we do it' sets out why our values, services, approach, process, purpose and people matter.

Cover image of What we do & how we do it that shows a spaceship

"The guide brings Opencast’s work to life through the voices of our people, with a focus on outcomes and impact"

Bringing our work to life

It brings Opencast’s work to life through the voices of our people, with a focus on outcomes and impact – in other words, what we have helped business and government organisations to achieve.

The guide, created with input from people right across the Opencast team, features case studies showing the impact of our work with key clients at:

HMRC
Elmtronics/Mer
eConsult
NHS Business Service Authority
Department for Work and Pensions.

One-minute videos

It also features one-minute videos from key members of our team, including:

Chief executive Tom Lawson on why values matter
HMRC account managing director Jason Kay on the services we provide
Client experience director Sam Manson on our client offer
Head of user-centred design Emily Allinson on why users matter
Head of software development David Sarginson our process
Head of learning and development Sheena Widdowfield on our purpose
Founder Mike O’Brien on why people matter.

What we do & how we do it features dozens of new illustrations and infographics specially created by our partner at design agency The Works.

Opencast ‘universe’

It features a central infographic – which we call ‘the Opencast universe’ – explaining our work and approach in a single illustration. It shows our values, which in turn inform the services we provide and the social purpose we pursue. Check out the infographic here.

In his introduction to the guide, chief executive Tom Lawson explains: “Potential clients often come to us unsure of how Opencast works. That is why we have produced this book. In it we set out our values, our services, our approach and our purpose. It is based on our collective knowledge of how to deliver the best results for our clients and partners.”

You can download a PDF of the full publication, 'What we do & how we do it', here.