What are you working on right now?
“For the past few years I have worked on government projects at HMRC. It is challenging and demanding since most of the projects have a lot of publicity about them and there isn’t a lot of room for mistakes. I have developed my skills there because they have adopted true agile ways of working and extended those to deliver great services. When I think of all the project I’ve been on at HMRC I love the fact that they consider all users and are true thinkers in user-centred design. Working in their teams, I’ve had the chance to work on projects from discovery stage through all the phases and directly challenge decisions and make things better for users based on research and analysis. I take my work to heart and HMRC is a place that respects that and acknowledges people’s opinions.”
What do you particularly enjoy about the role?
“One of the best aspects of my role is that I get to participate in all stages of the software development lifecycle (SDLC). I collaborate with cross-functional teams to find ways on how automation can improve the workflow. I also liaise on a daily basis with researchers, designers, business analysts and project managers for feedback. I do end-to-end testing and communicate with a lot of external teams. It is a demanding role where communication, analytical thinking and a critical mind are key.
“People listen and respect QAs since we are the ones who find all the issues whether it is about the quality of the requirements or of the code. It is rewarding that we are involved in each stage, but also a little bit scary when it comes to making mistakes. At the end of the day we are only human and we miss things - but it is important to own and resolve them promptly.
“If you’re passionate about software engineering and the quality of code don’t give up. There’s a need for people with the skills and companies like Opencast love to give the opportunity to people to develop and better themselves with great clients and challenging but rewarding projects.”