What are your thoughts on the digital switch for the NHS? How do you think it will change the NHS for the better?
It’s important for Government to use more digital services, but it must ensure that they are really well thought through, executed and delivered in a way that makes our lives more straightforward. All parts of Government need to be more efficient and in light of an aging population with longer life expectancy, the NHS needs to make its budgets go further. Technology certainly isn’t the only answer to saving money or making it go further, but if executed well, it can make a huge impact.
This month, the media spoke of billions of pounds of fraud within the NHS. Technology can certainly be used to tackle issues that would have taken armies of investigators in the past.
Any visit to a GP or a hospital immediately reveals integration issues with many disparate modern and legacy systems. As a patient, you can see issues with record keeping, exchange of data and accuracy of data. The reasons for this are well documented, but there’s no reason for this to just be accepted. Different thinking is needed and a move away from legacy thinking in terms of procurement of technology services is required.
So, back to the question – we need the NHS to be more digital and efficient, but we need to be careful how we do this and make sure that as a service it makes the life of a patient easier and more painless.