Using HMRC's multi-channel digital tax platform (MDTP), SEISS offered millions of self-employed people critical financial support, while EOTHO offered rapid government support for the struggling hospitality industry. Both schemes required a turnaround from launch to live in a matter of weeks.
The tax platform allowed the team to provision the skeleton services fast, with monitoring and alerting stacks coming relatively ‘out of the box’.
Working remotely, the team used agile processes to implement continual improvements, including responding to user feedback. Opencast helped to pioneer code generation tools and patterns on the MDTP, helping HMRC put together pages fast, and the micro-service architecture we helped to create allowed even faster build and iteration.
Over 95% of HMRC claimants later said they were satisfied with the SEISS platform, while EOTHO was the highest-traffic service HMRC had ever seen, withstanding 37 million searches from over 14.5 million users. 84,000 establishments signed up and over 160 million meals were claimed.
The teams on both projects were able to deploy their technical and analytical skills, but just as valuable on both projects was the collaborative attitude and approach of all involved. That meant motivating, leading by example and questioning in the right way – but remaining upbeat, supportive and professional throughout.
Over 95% of HMRC claimants later said they were satisfied with the SEISS platform, while EOTHO was the highest-traffic service HMRC had ever seen