With Opencast support, eConsult was able to improve its processes - and in turn help GP practices offer easier consultations to their patients. It also helped to ease pressures on GPs hours by introducing greater efficiency into the system.
The change also enabled eConsult’s management, development team and UX team to have clear requirements and expectations. We helped improve the resilience and stability of the eConsult platform through work on the cache service. This ensured heavier loads to improve performance for peak times between 8am and 10am.
There was no unplanned downtime over the key few months of the pandemic as lockdown changed how NHS general practice handled care.