Helping eConsult meet a tenfold pandemic demand

Digital health company eConsult offers patients remote access to NHS doctors. Our work has helped them transform the delivery of healthcare to patients through technology.

Challenge

eConsult, founded by four GP partners, has grown quickly to become the NHS’s leading online consultation provider and is now live in more than 3,200 NHS GP practices and nine urgent and emergency care services (UECs) UK wide.

The service has proved invaluable to GP practices during the Covid pandemic, with monthly online consultations increasing tenfold to 1.2 million in the year to February 2021. This increase has required a significant scale up and restructure of the eConsult architecture.

Response

Opencast's work has been key to eConsult’s success in managing its scale up, bolstering and improving delivery speeds.

We have worked in agile scrum teams, the development of eConsult products, bringing full-stack and front-end development expertise and developing functionality in line with the company’s product roadmap.

A man in a blue t-shirt and a woman in a black shirt and glasses looking at post-it note sand writing on them

Impact

We ramped up our teams while providing knowledge sharing and uplift in capability. We have also brought skills and expertise in AWS Cloud, Java and microservices.

Opencast has been key to eConsult’s success in managing its scale up, bolstering and improving delivery speeds