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User Researcher

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User Researcher

Team: User Research
Location: UK Wide
Commitment: Permanent
The role

As a user researcher, you’ll be part of the user-centred design service. We're a growing team of user researchers and content, interaction and UX designers. You’ll work closely with your clients to up-skill them and share your expertise as a UCD consultant.  

You’ll be responsible for carrying out research. You’ll involve your team and stakeholders in the process and share your findings in an engaging and collaborative way. 

What you'll do within our teams

  • Plan research approaches
  • Produce the required documentation and materials for research activity, including discussion guides and consent forms
  • Recruit participants in line with GDPR and MRS guidelines
  • Use your excellent communication skills to clearly explain your approach to your team and stakeholders
  • You'll suit this role if you:

  • use a range of research methods: interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, analytics 
  • can identify key themes, user needs, business needs, and personas through analysis 
  • are adept at producing user research deliverables like personas and journey maps 
  • make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
  • can build strong relationships with clients and persuade stakeholders of the importance of research to a project 
  • thrive in a multidisciplinary team and encourage teammates to shadow and take part in research 
  • understand agile processes 
  • enjoy working with clients as they evolve and adapt
  • are naturally curious and able to champion your own learning and development 
  • are an advocate for user-centred design 
  • are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design 
  • are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it 
  • are keen to share your knowledge and experience. 

  • Bonus nice-to-haves

  • Experience in another UCD specialism (interaction design, content design or strategy, service design).  
  • Quantitative research skills (for all stages of the research cycle, from planning to reporting). 
  • A strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s). 


  • About Opencast
    Opencast is an ambitious, successful, and growing technology consultancy. We pride ourselves in the qualities of our people. We're inclusive, creative, and collaborative.

    It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges. We plan to treble the size of our team by 2025 — but we’re determined not to lose our unique culture.

    What makes Opencast right for you?
    You don’t have to tick every box to join us. We’re looking for those brave enough to ask the right questions and do the right thing. We value and empower our people, doing right by each other. We work flexibly and keep hierarchy to a minimum.

    Inclusion at Opencast
    Opencast is an equal opportunity employer and we’re committed to creating an environment where everyone thrives. We don’t discriminate based on age, disability, ethnicity, family status, gender, race, religion, or sexual orientation.
    If you’d like to be part of a team where your voice is heard and your involvement matters, please join us. We’re a better company because you’re with us.

    Where you’ll work
    At Opencast we trust our people to make the right decisions. You may work remotely from home or, depending on your project, you may be required to occasionally work at a client site or your nearest Opencast office.

    Interview process
    Interviews take place over Microsoft Teams. If that doesn’t work for you, we’ll do everything we can to support and make any necessary adjustments. We want to ensure everyone has the best possible interview experience.

    Applicants from overseas
    We accept applicants from overseas but once you’re appointed you need to work in the UK.

    Want to find out more?
    Visit our website to find out more about us, our work and the benefits of joining us.
    If you’d like to talk directly about this role with the people leading our services, visit the Contact section of the website. We’re keen to chat.
    Apply now

    Ask us anything

    If you’d like to talk directly with our service leads, we’re keen to chat. You might have a question about how we work, tech that we’re using or want to run an idea past one of our specialists.

    Get in touch

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