Service Designer - Senior Consultant

  

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?   

  

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.  

 

You’ll identify and help solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.  

 

You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely. 

 

If you have less leadership experience, consider our consultant service designer role.  

 

In your CV and interview you’ll need to show how you have: 

 

· analysed and synthesised complex information into actionable insights, needs and recommendations 

· conveyed complex information to different audiences, using appropriate creative techniques  

· designed artefacts to evidence existing systems and experiences 

· designed and facilitated user research, workshops and co-design sessions 

· designed accessible and inclusive end-to-end services 

· analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem 

· worked across multiple work streams 

· led discussions with product owners to plan and produce roadmaps 

· planned and executed service design practices to different timescales 

· considered future business needs and wider client strategies. 

designing to government service standards  

· Government Digital Service assessment process  

· working in agile delivery teams 

 

As well as service design skills, you’ll need to show that you have: 

 

· built trust and strong working relationships with senior stakeholders  

· respectfully and effectively challenged proposed decisions or solutions  

· created common ground between people 

· assigned tasks and set project milestones for yourself and others 

· coached less experienced practitioners 

 

At the interview, we’ll ask you to present a piece of work that demonstrates this experience.  

 

Senior consultant range: £65,000 - £80,000