Join us as a...

Senior IT Engineer

Apply now Back
Relaxed ideas exchange illustration

Senior IT Engineer

Team: Company Core Functions
Location: Newcastle upon Tyne
Commitment: Permanent - Employee
Ready for a new challenge?  
 
Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?   
 
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.  
 
The role   
 
We’re looking for a talented Senior IT Engineer to join our team. You’ll work closely with our Director of IT and Information security, playing a pivotal role in building and shaping our new internal IT function. Your contributions will be crucial, adding significant value to our operations.  
 
You will work with various teams across Opencast to identify pain points and recommend improvements to enhance the end-user experience. 
 
We are looking for someone with excellent problem-solving skills, a proactive approach to technology management, and a passion for providing high-quality systems and support. 
 
Essential experience: 

• Delivery of high-quality support, both remotely and in person within defined SLAs. 
• Work prioritisation within an ITSM platform. 
• Troubleshooting complex IT issues, both hardware and software, up to the 3rd line.  
• Performing root cause analysis to prevent issues from happening again. 
• Following agreed procedures and documentation 
• Managing escalation to 3rd party suppliers / partners for support when required. 
• Maintenance of system security though patching and system hardening etc. 
• Development of technical documentation and SOPs. 
• Supporting and mentoring other members of your team.
• Significant experience working within a similar role. 

You'll need a good understanding of: 
 
• Desktop operating systems, including macOS, and Windows (we mostly use macOS). 
• The Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, OneDrive etc. 
• EntraID and Single-Sign-on. 
• Server operating systems including exposure to Linux environments. 
• Computer hardware, with the ability to carry out repairs when required. 
• Network administration and troubleshooting, including firewall management. 
• Cloud computing and virtualisation technologies. 
• System monitoring tools. 
• Asset management. 

Desirable experience 
  
Some areas of experience are not essential but relevant to the role: 
 
• Experience using and administering Atlassian suite of products, including Jira and Confluence. 
• Experience administering Salesforce. 
• Experience with ERP solutions - Any exposure to Workday would be helpful. 
• Experience using MDM / RMM tools, including Jamf for managing Mac estates. 
• A strong understanding of cyber security principals and best practices. 
 
Salary 
 
Salary range: £35,000-£40,000 
 
What our offer includes 

Competitive pension, healthcare, share options and discretionary bonus. 
Flexible hours and 25 days' holiday.  People to support you every step of the way.  

Where you’ll work 

Everyone at Opencast splits their time between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and considers requirements of your work, our clients and your team.  

We include you 

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.     

Interview 

Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.  

Want to know more? 

Visit our website or email careers@opencastsoftware.com. We’re not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast. 
Apply now

Ask us anything

If you’d like to talk directly with our service leads, we’re keen to chat. You might have a question about how we work, tech that we’re using or want to run an idea past one of our specialists.

Get in touch

Loading...