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People Experience Partner

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People Experience Partner

Team: Company Core Functions
Location: UK Wide
Commitment: Permanent
Background 
 
Here at Opencast, one of our aims is to keep unnecessary hierarchy to a minimum by empowering our consultants to make the right decisions about their work and where they want to take their career. With that in mind, we decided to put in place a support structure that avoids traditional line management but still provides our people with the right level of direction and guidance. Our consultants have a lot of technical support from their service specialisms, but after listening to feedback we have created a position that offers support for the other side of working life – things like personal development, pastoral care, regular 121s and much more. 
 
All of this resulted in the creation of the people experience team in January 2022. A team of people specialists who partner with cohorts of our consultants to deliver the best experience possible and enables our people to maximise their potential. After continued success, we are really excited to be growing our team of people experience partners(or peeps as we fondly call them) ever further. 
 
The role 

As people experience partner, your goal is to make life at Opencast the best it can be for our consultants. You'll get to know the people you support really well. You'll find out what makes them happy at work and what motivates them. You'll provide day-to-day support like one to one check-ins or leave requests. But you'll also help to remove any blockers. 

By using the information you know about the people you support, you’ll be a catalyst for positive change. You’ll collaborate with colleagues in other teams to get immediate and also longer-term solutions for any issues. Our people will feel supported and connected to Opencast through the awesome work and initiatives you will put in place. 

What you’ll do within our teams

  • Hold one-to-one meetings and check-ins with the consultants you support. These will be as regular as needed or wanted, as each consultant has different needs 
  • Seek advice from or collaborate with other teams to provide support mechanisms for your people 
  • Look after the day-to-day welfare of the people you support 
  • Support people in difficult situations or conversations. You'll use your coaching skills to work through key issues 
  • Escalate issues to relevant departments and keep your people up to date with progress 
  • Understand different people’s aspirations and support them or seek support to help them achieve these 
  • Make suggestions or challenge current processes or policies to make positive changes for our people 
  • Support and handle sick leave and annual leave requests. This includes the required administration in the people system 
  • Hold probation review meetings. You'll provide and receive feedback on a consultant's first six months at Opencast 
  • Hold exit interviews and feed back issues to relevant teams 
  • Report key highlights to Service Leads, Client Experience Teams and People Teams as appropriate 
  • Support onboarding journeys from offer acceptance to induction 
  • Support projects and processes from a people perspective 
  • You'll suit this role if you:

  • genuinely love working with people. You'll have a curious nature and be passionate about learning about people. You'll build rapports quickly 
  • are a great listener and coach. You’ll truly understand the wants and needs of our people and push for any changes 
  • are a connector. You might not be an expert in a technology or business area but you’ll know where to find the answers or help 
  • are solutions-focused and a finisher by nature 
  • are confident in seeking answers from different teams 
  • have experience of either leading a team or working in a people-focused role 
  • can handle challenging conversations or situations. You may need to help someone understand or resolve an issue 
  • understand how to deal with personal and potentially sensitive information 
  • Nice to haves

  • A background or experience in a HR or people related role 
  • Experiencing managing people 
  • A coaching qualification or experience of coaching others 
  • About Opencast 
     
    Opencast is an ambitious, successful, and growing technology consultancy. We pride ourselves in the qualities of our people. We're inclusive, creative, and collaborative.  
     
    It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges. We plan to treble the size of our team by 2025 — but we’re determined not to lose our unique culture.  
     
    What makes Opencast right for you? 
     
    You don’t have to tick every box to join us. We’re looking for those brave enough to ask the right questions and do the right thing. We value and empower our people, doing right by each other. We work flexibly and keep hierarchy to a minimum.  
     
    Inclusion at Opencast 
     
    Opencast is an equal opportunity employer and we’re committed to creating an environment where everyone thrives. We don’t discriminate based on age, disability, ethnicity, family status, gender, race, religion, or sexual orientation.  
     
    If you’d like to be part of a team where your voice is heard and your involvement matters, please join us. We’re a better company because you’re with us.  
     
    Where you’ll work 
     
    At Opencast we trust our people to make the right decisions. You may work remotely from home or, depending on your project, you may be required to occasionally work at a client site or your nearest Opencast office.  
     
    Interview process 
     
    Interviews take place over Microsoft Teams. If that doesn’t work for you, we’ll do everything we can to support and make any necessary adjustments. We want to ensure everyone has the best possible interview experience.  

    Want to find out more? 
     
    Visit our website to find out more about us, our work and the benefits of joining us.  
     
    If you’d like to talk directly about this role with the people leading our services, visit the Contact section of the website. We’re keen to chat.  
     
    Apply now

    Ask us anything

    If you’d like to talk directly with our service leads, we’re keen to chat. You might have a question about how we work, tech that we’re using or want to run an idea past one of our specialists.

    Get in touch

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