The NHS Business Services Authority (NHSBSA) provides a vast range of critical business services, which support the NHS in its daily activity. NHSBSA manages the systems, which ensure that pharmacists are paid for all prescriptions issued. This involves processing around a billion prescription items, and processing payments totalling over £9 billion every year.
The critical issue
In 2011, the UK Government began to introduce reforms that would radically alter the way prescriptions are funded, paid for and reported on. This had a massive impact on the IT systems that underpinned an already complex operation. It fell to NHSBSA to update and repurpose the existing systems, and to ensure that they could deliver, operationally and reliably, within an entirely different organisational model.
NHSBSA needed a technology partner with in-depth knowledge of the domain, and with access to developers who understood the legacy systems. Opencast ticked both boxes. But, more than this, what was needed was a partner who would cut through the detail to create a viable transition plan – fast. Opencast’s can-do, pragmatic approach made this possible. Work began quickly, and was delivered quickly and to plan and budget.
Opencast helped us technically assure the solutions provided by 3rd party suppliers. Their knowledge and ability to build strong relationships with all parties significantly improved the efficiency of our group
Today, the systems are running within a totally new NHS organizational structure. The technology solutions delivered by Opencast have proved scalable and resilient. GPs are receiving the reports they need. And pharmacists are being paid accurately and on time. Above all, the UK population can rest assured that something they take for granted – the NHS prescription system – runs effectively and reliably.