Betfair is one of the UK’s largest online betting and gaming brands. When we first began our project, the business had grown quickly over a decade, attracting large numbers of customers with its innovative products and online interface. For any betting business, real-time data (of odds, offers, results and account information) is its lifeblood. Without data there is no trading. Therefore, this client’s technology mission is simple: all enterprise data must be available – at all times, everywhere.
The critical issue
As the 2014 World Cup in Brazil approached, the in-house team were keen to ensure that their ageing technology platform would cope with increased transaction volumes. Transactions were also likely to peak at unusual times of the day, due to the time difference involved. The commercially critical issue was: ensuring, in advance, that there would be no trading down-time.
Opencast has extensive experience of secure, real-time, transaction-based businesses, having delivered numerous IT projects for international banks. We understand the importance of predicting transaction volumes, and of thinking carefully about when to schedule concurrent process and batch jobs and other necessary maintenance – especially within a global business.
Above all, we understand how to design systems and applications to withstand exceptionally high peaks in transaction volumes. Leveraging this experience, we worked closely with the client team to redesign systems, to establish a set of SLAs, and to codify other key processes, such as incident monitoring and tracking.
The 2014 World Cup passed off without incident. Systems remained reliable, and performed exceptionally well under intense transactional pressure. Better managed and structured data also helped the business to gather more powerful customer insights, and to deliver reports to the regulator with greater speed and confidence.